Check for sealing locations in the housing, Stud conditions, Damage to HSG, Dust cap...
Check for sealing locations in the housing, Stud conditions, Damage to HSG, Dust cap...
Ensure the Air Cleaner Hood mess is not chocked and hood has not dislocated.
Check condition for damage and working.
Check for wind nut and correctness of AC element.
Check for cracks in the hoses and need to replace at every 2 years or 5000hrs.
Check for looseness in the clamps and tighten it. Please replace it every 2 years or 5000hrs.
Corrected, Replaced, Caution to be given.
Cummins, KOEL, and Mahindra Recommend use of Complete EG (DCA- 4) for Aluminium Radiator Engines and Corrosion Inhibitor (DCA-2) for Copper Radiator Engines. Use Coolant Checking Kit to check concentrate.
Provided that the coolant is low, manufacturer recommended quantity would be filled.
Check for external chocking and leakage.
Ensure that there is no hot circulation in the canopy.
High-pressure valve would be replaced, provided that it is damaged.
Check for belts alignment with respect to Pulley, tightness and conditions.
Check for cracks in the hoses and need to replace it every 2 years or 5000hrs.
Check for leakages.
Check for leakages.
Check for leakages.
Check for leakages.
Check for leakages.
Improper connections would be re-tightened.
We'd recommend the customer to maintain at least 40% diesel.
If recommended grade not being used, then the customer needs to be advised. Wear metal analysis and Oil analysis once every after 250 hrs.
It should be at 'H' mark. Ensure uses of a correct dipstick.
Replace if found leakage or cracks.
Check Readings 3 Kg/cm2 7 Kg/Cm2.
If B check is done, check for metal particles in filters. If yes take corrective actions.
Ensure tightness for all the connections including the oil drain plug.
We'll immediately solve it.
Re-tighten all the connections. Check for Linkage adjustment whatever is applicable.
Re-tighten all the connections.
Re-tighten all the connections.
Re-tighten all the connections.
Re-tighten all the connections. Please check for output voltage for 12V Battery ( 13.80V to 14.20V) and for 24V ( 27.60V to 28.40V).
Re-tighten all the battery connections. Please check leakage current of the battery and top surface should be clean and dry. Ensure vent plug is not chocked.
Re-tighten all the connections. Needs servicing once in 5000hrs or 2 years, whichever is earlier.
Check for misalignment and proper support.
Check for the color of smoke. If it is heavy black or white, take corrective actions.
Correct/Replace.
Ensure breather pipe is outside the inside the canopy.
Please ensure that 3 earth pits separately for Neutral and two for Body Earthing.
Ensure that there is no leakage.
Ensure (AVM) conditions.
All the above-mentioned points would be checked by our Service Engineer in the customer's presence. What can be solved instantly would be done instantly. Rest would proceed to the next step.
According to the agreement, our Service Engineer would pay a visit every 60 days. Visits would only be done after enquiring the customer regarding it.
This refers to cases when the allotted visits (6 visits) exceeds in cases of Engine Breakdown between checkup period. Please note that Diesel run-out issues are not included.
Our Service Engineer is equipped with almost all the modernized tools for DG Breakdowns.
Whether the job is complete/incomplete, our Service Engineer would prepare a Company Service Report comprising of the DG's parameters in the customer's presence, get it signed by the customer and, provide a copy to the customer.
An Orientation Training would be provided by our team to the authorized person regarding the functioning of the Generator. It's also possible to inquire us if there are any doubts regarding the DG and for the same, contact our Technical Advisor through the number provided below.
According to the Government Safety Policies, our Service Engineers are provided with Safety Equipment such as Uniform and ID Card comprising Cochin Tech's logo, Safety Shoes, ESI etc. Now regarding the time, the Service Engineers would only pay a visit between working hours (9:00 AM - 5:00 PM). All other visits other than the time mentioned would be considered mutually as per the agreement.
Service should only be alotted if the arrived Service Engineer is verified as Cochin Tech's authorized persons.
If the time arranged by us is inconvenient to the customer, the customer can let us know and book an alternate convenient time (During Working Hours).
It's the customer's responsibility to provide the Service Engineers with cleaning consumables such as Diesel, Grease, Cleaning Cloth etc. If the same is not possible, we'd take care of it at a chargeable base.
Unless the Generator is fully serviced, the customer should not demand or compel the Service Engineer to start the DG, else it would result in severe consequences. Normally, if there are no unusual breakdowns, service would consume 1-2 hrs. The power gets interrupted during that time, eg: Lifts, Computers etc. should and is the sole responsibility of the customer to arrange a backup power.
The report should only be signed by the customer after verification. The signed report should be filed by the customer for future communication. Any other payments excluding the Invoice provided by Cochin Tech are not to be done. The customer should also cross-check the Report and the Invoice.
Though we've already mentioned this, we don't want our customer being cheated by some other sources. The customer should always ensure that the arrived Employee is from Cochin Tech. We've also provided a unique mobile number to all our Employees such that the customer should verify the first three and the last five digits. Eg: 999XX64999. Thus the customer can perform a Tele or Mail verification. We've also provided a tracing box comprising the mobile numbers below.
The customer should ensure the Safety and Lunch Timings of the Service Engineer as well as the Parking facility of his 2 or 4 wheeler vehicle during the Service Time. If power shutdown is necessary, the customer should not hesitate. In construction areas, the Service Engineer should be provided by the customer with necessary safety equipment.
The contract would only commence after 100% payment and acquire the Work Order.
We accept payment only by Cheque and NEFT.
1. Supply of Spare Parts.
2. Major components of the engine for scheduled and unscheduled repairs like overhauling, top overhauling. Namely - Pump, Injectors, Turbo, Cylinder head, Radiator.
3. Major components of the alternator for scheduled and unscheduled repairs like rewinding of the stator, rotor, alternator, engine to alternator coupling.
4. Major components of the control panel for scheduled and unscheduled repairs like battery chargers, timers, circuit breakers, energy meters and other instrumentation.
5. Any other additional modification in the Generator system.
6. Cleaning of diesel tank, radiator, heat exchanger, silencer etc.
Note: In no case, shall the Contract be liable for any consequential damages, losses to the property of the Customer and expenses incurred by Customer directly or indirectly due to non-availability of the DG set during the period of Contract. In all events, the liability of the Contractor is restricted to carry out preventive maintenance of the respective DG set.
Any other catastrophic damages incurred the Generator occurred other than the manufacturer recommended schedule provided by Cochin Tech is solely the customer's responsibility.
Although we have Service network in all the districts in Kerala, we require at least 2 hrs on working days to attend the site. Adding it, if our Service Engineers are halted their work for more than 30 mins, either the Service schedule would be canceled or it would be converted to a chargeable base.
If the customer doesn't proceed mutually with our T&Cs, or the payment is not done within the stipulated time, the AMC would be immediately canceled after notifying the customer.
If it's the other way i.e. the customer is not satisfied with Cochin Tech's work even after repeated attempts, the customer can withdraw the AMC and will be refunded pro-database. Unfortunately, the tax would not be refunded.
All disputes arising out of this Contract shall be subject to Jurisdiction of courts of [Cochin] (India) only.
Office: +91 484 3512320
Mobile: +91 96 566 43 999